Video Surveillance Real Time Operations Center (RTOC)
Our Operations Center is manned around the clock by video surveillance agents who have prior law enforcement or military experience.
Who is watching your property?
SMART Security Prosbelieves only the best and most qualified personnel should be entrusted to remotely secure your property through our video surveillance systems.
All video surveillance agents must:
Have a minimum of 5 years of prior law enforcement, public safety communications, or military experience
Have the ability to remain calm and communicate clearly when contacting local law enforcement
Exhibit proficiency in the use of our Video Management Software as well as other related computer reporting programs
Be subjected to random drug testing
Exhibit the ability to identify suspicious activity when watching video streams and react appropriately
Why do we require the above items?
Those who have experience in law enforcement and military service have typically seen and handled situations that the everyday person will never experience in a lifetime. These experiences help them to spot suspicious activity faster and typically react more efficiently and precisely. Our video surveillance agents are constantly scanning your property’s video cameras for “out of the ordinary” events. Once they observe something that is suspicious they follow our well documented protocol that dictates who they call based on the event. The responses range from documenting the event in their daily log for minor items, on up to calling 911 and remaining on the phone with the dispatcher until police or EMS arrive on scene.
At the end of the day SMART Security Prosjob is to protect your property and get the right people on site as quickly as possible. We believe that after installing the best equipment and the latest in technology our personnel are the differentiator that bring you the most complete solution on the market today.
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